FAQ’S

We aim to dispatch all orders as quickly as possible, with most orders processed and shipped by the next business day.

While we do our best to ensure fast turnaround times, there may occasionally be delays outside of our control. We utilise a combination of 3PL providers and Australia Post to fulfil and deliver orders.

Once your order has been prepared and shipped, you will receive a tracking number, which can be used to monitor your delivery via the Australia Post website.

📦 Estimated delivery times:

• Standard shipping: Typically 3–4 business days within Australia (excluding WA)
• Express shipping: On average within 2 business days

🚀 If you require your order urgently, we recommend selecting the Express Shipping option at checkout to prioritise and expedite your delivery through Australia Post.

⚠️ Please note: During peak periods such as public holidays, long weekends, and busy seasonal periods, fulfilment and delivery times may be longer than usual due to increased demand and courier delays.

Bacteriostatic Water is a type of water that contains a preservative, benzyl alcohol, which helps prevent the growth of bacteria. It is commonly used in medical settings to dilute medications that will be administered by injection over multiple doses.

Bacteriostatic Sodium Chloride, which contains 0.9% sodium chloride and benzyl alcohol as a preservative, is typically used for diluting medications for injection, especially in cosmetic procedures such as Botox. It helps ensure that the solution remains sterile over multiple uses and can reduce the discomfort of injections.

*Both Bacteriostatic Water and Bacteriostatic Sodium Chloride can be used for up to 28 days after opening, thanks to the presence of benzyl alcohol, which acts as a preservative by inhibiting bacterial growth.

Yes, our products come with comprehensive safety certifications, including Material Safety Data Sheets (MSDS), Certificates of Analysis (COA), and sterility reports, ensuring they meet stringent safety and quality standards.

To maintain their efficacy and sterility, both Bacteriostatic Water and Bacteriostatic Sodium Chloride should be stored in a cool, dry place away from direct sunlight. They should be kept out of reach of children.

Yes, both products are suitable for intravenous injections as part of a diluent solution. However, it is crucial to follow medical guidelines and consult with healthcare professionals for appropriate uses.

*If you receive a damaged product, please contact us immediately at info@bacteriostaticwateraustralia.com.au We prioritize customer satisfaction and will arrange for a replacement or refund according to our returns policy.

*Yes, we offer discounts for bulk purchases to healthcare facilities and professionals. Please contact our sales team for more information on pricing and orders.

For more detailed information about our products, please visit the specific product pages on our website or contact our customer service team who will be happy to assist you.

Yes we deliver to most countries including: USA, Canada, New Zealand and Most European countries.

*Placing an order is easy! Simply visit our website, browse our product range, and add the desired products to your cart. Once you're ready, proceed to the checkout, where you can finalize your order by providing payment and shipping details. If you need assistance at any step, our customer support team is here to help you.

Yes, setting up an account on our website is not only possible but also recommended. An account allows you to streamline the ordering process, track your orders, manage your personal and payment information securely, and receive updates on new products and special offers. To create an account, visit the "Account" section on our homepage and follow the prompts to register.

No. Bacteriostatic Water Australia does not sell or promote peptides, botulinum toxin (e.g., Botox), or any prescription medicines. We supply sterile diluent products only, intended for professional use.

Please contact us immediately at info@bacteriostaticwateraustralia.com.au with photos and details. We will assess the situation and, if confirmed, arrange a replacement or refund at our discretion.

No. Bacteriostatic Water Australia does not provide medical advice, therapeutic recommendations, or usage instructions. Buyers are responsible for ensuring correct handling and application within their professional scope.

Our products are intended strictly for use by qualified healthcare professionals, clinical organisations, and research facilities. They are not for human consumption, personal use, or self-administration.

All products come with batch-specific Certificates of Analysis (COA) and Material Safety Data Sheets (MSDS) confirming sterility, pH balance, and preservative content. Compliance with local clinical, legal, or regulatory requirements is the responsibility of the buyer.

By placing an order, buyers confirm they are qualified professionals or acting on behalf of a licensed healthcare provider. We rely on buyers to ensure they meet this requirement.

Yes, we do offer wholesale pricing based on minimum order quantities (MOQ).

If you’re a clinic, business, or looking to place a larger order, we’d be happy to assist you with tailored pricing and supply options.

📧 Please contact us at sales@bacteriostaticwateraustralia.com.au, and our team will get back to you with more details.